FAQs for Supporters

A: Donations of $20 Canadian or more are eligible to receive a receipt. If you make your gift online, you will receive an electronic receipt via email on the same day. If you make your gift over the phone or by mail, your receipt will be sent to you approximately two weeks after your donation is processed.

A: If you made your gift online, check your junk and spam folders for your e-receipt. If you cannot find your e-receipt or if you are awaiting a receipt by mail, please call us at 1-855-834-4427 or email donorservices@arthritis.ca for assistance.

A: Our Donors Services team will be happy to assist you. Please call Donor Services at 1-855-834-4427 or email donorservices@arthritis.ca.

A: If you have changed addresses or phone numbers, please contact Donor Services at 1-855-834-4427 or email donorservices@arthritis.ca. They will be happy to update your information so we can reach you at your new address or phone number.

A: All online transactions to the Arthritis Society are processed on a secure server. Information entered on the transaction page is encrypted using SSL (Secure Socket Layer) before transmission.

A: We do. Our Privacy Policy explains how the Arthritis Society collects, uses, and discloses your personal information in compliance with applicable privacy legislation. Find our full privacy policy.

A: To help protect the confidentiality of your personal information, the Arthritis Society employs security safeguards appropriate to the sensitivity of the information. We maintain reasonable technical, physical and administrative security safeguards to protect your personal information against loss, theft, and unauthorized access. We invite you to read more about our security measures in our Privacy Policy.

A: If you received a phone call from Engage Interactive on behalf of the Arthritis Society, this is a legitimate fundraising call.

Your contributions are so important in making a difference in the lives of people living with arthritis. We rely on your donations to continue our progress toward finding the causes of and cure for arthritis, and to provide the best possible treatment and care for those living with arthritis today.

That’s why the Arthritis Society has partnered with Engage Interactive for over a decade to reach out to our community to fundraise over the phone. We work closely with Engage Interactive to ensure they are ready to contact our community when needed, and to ensure that callers are knowledgeable about the Arthritis Society and represent the values of our organization.

If you have any questions or concerns about our telemarketing activity, please contact our Donor Services team at: 1-855-834-4427.

A: At this time, the Arthritis Society has stopped its door-to-door canvassing program. If someone approaches you at home asking for a donation on behalf of the Arthritis Society, please do not make a donation and do not provide your personal information. We also encourage you to call our Donor Services at the number listed below to report the unauthorized activity.
If you have any questions or concerns, please contact our Donor Services team at: 1-855-834-4427.

A: Yes! Please give us a call at 1-855-834-4427.

Representatives are available:

Monday-Friday, 8:30 a.m. to 5:00 p.m. Eastern Time
Availability subject to holidays and office closures.

A: Yes! Please visit arthritis.ca/donate to make your donation online.

A: Yes! Please make your cheque payable to the Arthritis Society and mail it to:

Arthritis Society
393 University Avenue, Suite 1700
Toronto, ON M5G 1E6
Attention: Donor Services

A: Yes! To learn more about naming the Arthritis Society in your Will please visit our planned giving page or contact our Planned Giving Team at 1-844-979-7228.

A: Yes! To learn more about making a gift of securities/gifts of stock, please visit our Gift Securities page. Or contact our Planned Giving Team at 1-844-979-7228.

A: The Arthritis Society is Canada’s national charity, fueled by donors and volunteers, dedicated to creating a world where people are free from the devastating effects of arthritis. We work towards our vision by investing in our three mission pillars: Research, Advocacy, and Information and Support.

A: Yes, the Arthritis Society is a registered charity through the Canada Revenue Agency. Our charitable registration number is 10807 1671 RR0003.

A: The Arthritis Society’s charitable registration number is 10807 1671 RR0003.

A: Yes, we do! The Arthritis Society complies with the Association of Fundraising Professionals’ Code of Ethical Principles and Standards and endorses its Donor Bill of Rights. We never pay commission on any donations.

A: In order to achieve the accreditation, the Arthritis Society met the 73 standards regarding policy and operation that are designed to elevate public confidence in the charitable and non-profit sector. We invite you to learn more about our Imagine Canada accreditation.