Accessibility Policy

Purpose:

The Arthritis Society is committed to excellence in serving all customers including people with disabilities. This policy is intended to meet the requirements of Accessibility Standards for Customer Service, Ontario Regulation 429-07 under the Accessibility for Ontarians with Disabilities Act, 2005, and applies to the provision of goods and services to the public or other third parties, not to the goods themselves.

All goods and services provided by The Arthritis Society shall follow the principles of dignity, independence, integration and equal opportunity.

Commitment:

The Arthritis Society is committed to creating a culture of values and ethical behavior and strives to provide information and services in a way that respects the dignity and independence of persons with disabilities. Building on The Society's mission to improve the quality of life for Canadians affected by arthritis, we are committed to ensuring that all individuals with disabilities receive accessible services with the same quality and timeliness as others do.

Scope

This policy applies to:
  • All activity (employment, provision of services, etc.) which occurs on the premises operated by The Society in an effort to provide more opportunities, greater contributions and involvement of people with disabilities, and preparation for the future.
  • Employees, volunteers, agents and/or contractors who deal with the public or other third parties that act on behalf of The Society, including when the services occurs off the premises such as: program delivery services, events, training courses / seminars, and off-site therapy or rehabilitation sessions.
  • All persons who participate in the development of The Society's policies, practices and procedures.
This policy satisfies the requirements under the Accessibility for Ontarians with Disabilities Act, 2005, and will be updated accordingly in line with any future legislative changes.

Policy

I. Accessibility Standards for Employees with Disabilities
II. Society Training
III. Delivery of Services to Persons with Disabilities
IV. Assistive Devices
V. Service Animals
VI. Notice of Temporary Disruption
VII. Feedback process
VIII. Availability and Accessible Formats of Documentation
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