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Coordinator, Client Services

Location
Sudbury

Regular, Full-Time

Posted
July 22, 2022

Deadline
August 15, 2022

The Opportunity:     

Reporting to the Director, Operational Excellence and Process Optimization, and working collaboratively with the broader program administration team within our arthritis rehabilitation and education program (AREP) across Ontario, the Coordinator, Client Services will be accountable for ensuring high quality, timely and data-focused client care administration and reporting. 

Specifically, the Coordinator, Client Services will be responsible for: 

  • Receiving high volume telephone, email and fax enquiries
  • Scheduling patients with arthritis into individual/group therapy appointments
  • Assisting with client intake for on and off-site clinics
  • Directing clients to appropriate program representatives
  • Inputting medical information into the database system
  • Scheduling and administering, per Ontario Telemedicine Network System requirements
  • Maintaining the electronic and paper filing system for retention of client records
  • Operationally supporting Directors and Clinicians through the development and editing of presentations and the generation of database reports 
  • Additional office administration duties, including coordinating telemedicine clinics and ensuring equipment, supplies and office bookings are all maintained

Note: This role is a 0.5 FTE in office role located out of Sudbury, and a 0.5 FTE remote role supporting Ontario wide staff to make a total of a 1.0 FTE fulltime position.
This role is a hybrid position with 3 days in office and 2 days remote.

Required Skills & Experience:

  • Post-secondary qualification in administration, ideally medical, combined with experience gained from a health care environment
  • Experience working in a fast-paced professional environment, and a demonstrated ability to prioritize, multi-task and remain calm under pressure, is essential
  • Customer service driven with a positive “can do” attitude and possesses strong interpersonal and communication skills
  • Fully bilingual (English and French) verbal and written language skills are an asset
  • Ability to work efficiently and effectively, ensuring consistently high attention to detail, with a high-volume workload is essential, as is a demonstrated ability to work independently and as part of a team 
  • Discretion dealing with confidential and sensitive patient information is a must 
  • Strong computer skills, with proficiency in Microsoft Office, are essential 
  • Preference will be given to candidates with expert experience in the use of electronic registration and scheduling systems 

COVID-19 Vaccinations:

A requirement of employment at the Arthritis Society is to be and remain fully vaccinated against COVID-19 (including receiving such booster vaccinations as are recommended by provincial or federal health authorities from time-to-time). As such, successful candidates must provide satisfactory proof to the Arthritis Society that they are fully vaccinated against COVID-19. The Arthritis Society will consider, on a case-by-case basis, requests for medical or other exemptions from this requirement based on protected grounds under applicable human rights legislation. Where an exemption is granted, an employee may be required to undergo testing for COVID-19 and demonstrate a negative result at regular intervals to be determined by the Arthritis Society, and at the cost of the individual (subject to applicable law). At the Arthritis Society’s discretion, this vaccination requirement may be extended to apply to such other vaccinations as are required or recommended by provincial or federal health authorities to maintain a safe and healthy workplace and community, including by preventing infectious disease transmission.

What We Do:

The Arthritis Society is on a mission to fight the fire of arthritis with the fire of research, innovation, advocacy and information and support. That’s because arthritis robs six million Canadians of their mobility, mental and physical well-being, and in some cases, their livelihood. It is Canada’s most common chronic condition, and there is no cure. 

Why Join Us: 

A career at the Arthritis Society is more than just a job. It’s an opportunity to use your talents to push back against the devastation of arthritis. Fighting the fire of arthritis gives meaning to our work, incites collective action and drives us to excellence in all we do. Our bold and ambitious strategic plan, Accelerating Impact, is propelling our work to create transformational change. We are a diverse, innovative, agile and performance-driven culture. Our people are essential to our efforts and we will empower you to be successful in your role. The Arthritis Society is honoured to be a 2019 Canada’s Most Admired™ Corporate Cultures winner, and proud to be accredited under Imagine Canada’s Standards Program.

In furtherance of its mission and strategic priorities, the Arthritis Society commits to promoting inclusion, diversity, equity and access (IDEA) through its information and support, advocacy, programming, internal policies, and governance structures. In selecting individuals and furthering the goals of our IDEA work, the Arthritis Society will aim to ensure that our people reflect the knowledge, experience, skills and diversity (including but not limited to diversity of gender, race, and geographical location) of the communities we live in and serve. 

If you are interested in, and qualified for, this exciting opportunity, please submit a cover letter and resume to hr@arthritis.ca by August 15, 2022. We thank all applicants for their expression of interest, however only those selected for an interview will be contacted.

The Arthritis Society is creating an organization that is an exceptional place to work and volunteer. You are encouraged to visit our official careers site at www.arthritis.ca/careers where you can view all our current job opportunities across Canada, and learn more about why you should join our team to help extinguish arthritis for good!

Apply now